Privacy Policy
Effective Date: September 15, 2025
1. Introduction
Dialvia Limited ("DialVia", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information.
2. Information We Collect
- Account Data: Name, email, encrypted password.
- Call Metadata: Timestamps, durations, dialed numbers.
- Payment Data: Stripe Customer IDs and masked card details (no raw card data stored).
- Optional Data: Contacts, verified caller IDs.
- Cookies: Session cookies for authentication only.
- Analytics Data: We use PostHog to collect anonymous usage analytics including page views, feature usage, device information, and user interactions to improve our service. This data is anonymized and does not include personally identifiable information.
3. How We Use Your Data
- To authenticate and manage your account.
- To process and record payments via Stripe, including Auto Top-Up charges.
- To provide, maintain, and improve the Service.
- To communicate offers, updates, and support responses.
- To analyze usage patterns and user behavior through PostHog analytics to enhance user experience and service functionality.
- To track product performance, identify technical issues, and optimize our platform based on aggregated user data.
4. Data Sharing & Disclosure
We only share your information with trusted third parties to operate the Service:
- Twilio (call routing)
- Stripe (payment processing)
- Resend (email delivery)
- Cloudflare (security and CDN)
- DigitalOcean (hosting)
- PostHog (analytics and product insights) - only when you provide explicit consent.
5. Data Security
We implement industry-standard technical and organizational measures (encryption, access controls) to protect your data. However, no system is entirely secure.
6. Cookie Consent & Tracking Preferences
We respect your privacy choices regarding analytics and tracking:
- Explicit Consent: We only collect analytics data through PostHog when you explicitly accept our cookie banner.
- Opt-Out Rights: You can decline tracking at any time through our cookie banner or by clearing your browser data.
- Essential vs. Analytics: We distinguish between essential cookies (required for service functionality) and analytics cookies (optional for service improvement).
- Data Retention: Your consent preferences are stored locally in your browser and respected across all future visits.
7. Your Rights
You may request access, correction, or deletion of your personal data by contacting [email protected]. We will respond within a reasonable timeframe.
8. Children's Privacy
Our Service is not intended for users under 16. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will post the revised date here, and your continued use indicates acceptance of any changes.