How to Call the ATO From Abroad
9/5/2026
Quick answer: For general individual tax and GST questions, call the ATO's overseas line at +61 2 6216 1111, Monday to Friday 8am to 5pm AEST/AEDT. For PAYG foreign resident withholding specifically, use +61 1300 306 105, Monday to Friday 8am to 6pm.
Two numbers, and the general one covers most people
The ATO's main overseas contact number handles individual tax questions and GST matters, and the operator can transfer you to a more specific team from there if needed. PAYG foreign resident withholding, relevant if you're a foreign resident with Australian-sourced income being taxed at source, has its own dedicated line instead.
The verified numbers
| Purpose | Number | Hours |
|---|---|---|
| General overseas enquiries (individuals, GST) | +61 2 6216 1111 | Mon-Fri 8am-5pm AEST/AEDT |
| PAYG foreign resident withholding | +61 1300 306 105 | Mon-Fri 8am-6pm |
Source: the ATO's official contact page. Both are closed on Australian national public holidays, and standard international call rates apply.
What to have ready before you call
- Your Tax File Number (TFN)
- Your full name and date of birth as registered with the ATO
- Details of the specific issue: the tax year, the amount in question, or a reference number from an ATO letter
Best time to call
The general line runs Monday to Friday, 8am to 5pm AEST/AEDT.
- UK: Australia is 9 to 11 hours ahead, depending on daylight saving, so call in your evening.
- US East Coast: Australia is 14 to 16 hours ahead, effectively the opposite time of day.
- UAE/Gulf: Australia is 6 to 8 hours ahead.
- Singapore/Hong Kong: Australia is 2 to 3 hours ahead.
The cheaper way to actually make the call
Tax calls often involve identity verification and some hold time, and standard international rates apply for the whole call. With DialVia, you call the ATO's real overseas number over Wi-Fi from your browser instead:
- Open DialVia and sign up (about 30 seconds)
- Select Australia as the destination
- Enter the number: 2 6216 1111
- Hit call
Frequently asked questions
What's the ATO's number for calling from abroad? +61 2 6216 1111 for general individual tax and GST questions, Monday to Friday 8am-5pm AEST/AEDT.
Is there a separate ATO number for PAYG foreign resident withholding? Yes, +61 1300 306 105, Monday to Friday 8am-6pm.
Is the ATO's overseas number toll-free? No, standard international call rates apply from wherever you're calling.
What should I have ready before calling? Your Tax File Number, your full name and date of birth as registered with the ATO, and details of the specific issue.
Need another Australian government office's number? See the full guide to calling Australian government offices from abroad, covering Centrelink and the Australian Passport Office too.
👉 Try DialVia to call from your browser in 30 seconds. Didn't connect? You don't pay. Or return to the DialVia homepage to learn more.