How to Call UniCredit From Abroad
By the DialVia team ·
Quick answer: Customer service from abroad: +39 02 3340 8973, Mon-Fri 8am-10pm, Sat 9am-2pm, Italian time (automated system outside those hours). We couldn't load unicredit.it's own contact page directly to quote it, so this rests on agreement across multiple independent Italian consumer sites rather than a first-party quote.
One number, not fully confirmed first-party
UniCredit's domestic customers dial the toll-free 800 57 57 57 inside Italy, a format that, like every other bank's short number in this series, doesn't work once you're calling from outside the country. Independent Italian consumer-help sites (not spam pages, established sites that cover banking customer service generally) consistently list the same replacement number for calls from abroad. UniCredit's own contact page returned a 403/blocked response for us, both directly and through a reader proxy, so we couldn't pull a direct quote from unicredit.it itself.
What's actually verified
| Need | Number | Hours | Confidence |
|---|---|---|---|
| General customer service, from abroad | +39 02 3340 8973 | Mon-Fri 8am-10pm, Sat 9am-2pm (automated outside these hours) | Consistently published across independent sources, not confirmed on unicredit.it directly |
| Domestic toll-free (Italy only) | 800 57 57 57 | Landline/mobile, Italy only | Doesn't work abroad |
| Card blocking, from abroad | Varies by source | n/a | Not clearly confirmed, see below |
Why we're not giving a card-blocking number here
Sources disagree on which number handles card blocking from abroad for UniCredit, one lists a dedicated line for credit cards, another lists the same general customer-service number for debit cards. Rather than publish a number we can't confirm, the safer move for a lost or stolen card is the number printed on the back of the card itself, or blocking it directly through the UniCredit mobile app, both of which are guaranteed to be correct for your specific card product.
The cheaper way to actually make the call
The number above is a standard Italian line, and calling it from outside Italy means paying your own carrier's international rate for the whole call. With DialVia, you call it over Wi-Fi from your browser instead:
- Open DialVia and sign up (about 30 seconds)
- Select Italy as the destination
- Enter the number you need
- Hit call
Frequently asked questions
Is UniCredit's international number toll-free? No. It's a standard Italian line, billed at your own carrier's international rate unless you're calling over Wi-Fi.
Does UniCredit's 800 57 57 57 toll-free number work from abroad? No. Toll-free numbers in this format are Italy-only. Use +39 02 3340 8973 instead.
What should I do if I lose my UniCredit card while abroad? Call the number printed on the back of your card, or block it immediately through the UniCredit mobile app. Third-party sources disagree on a single dedicated abroad number, so these two options are the ones we can confirm will work for your specific card.
What should I have ready before calling? Your account or card number, your full name and date of birth as registered with the bank, and details of the specific issue.
Also need another Italian bank's number? See our guide to Italian banks, covering Intesa Sanpaolo, UniCredit, and Poste Italiane/BancoPosta.
👉 Try DialVia to call from your browser in 30 seconds. Didn't connect? You don't pay. Or return to the DialVia homepage to learn more.
Calling Italy? Your first call is on us
Sign up, verify your email and add a card to unlock it. The card isn’t charged, and there’s nothing to top up before you try.