How to Call Deutsche Bank From Abroad
8/3/2026
Quick answer: Call Deutsche Bank's telephone banking line at +49 69 910-10000 from anywhere in the world. It's staffed around the clock. If you bank with Postbank (now part of Deutsche Bank), use +49 228 5500 5500 instead. Call it over Wi-Fi from your browser with DialVia to skip roaming charges.
Why your usual Deutsche Bank number stops working abroad
Deutsche Bank's German customer-facing numbers are set up for domestic dialing. Once you're on a foreign SIM, or trying to dial from a hotel phone, calls to those numbers can fail to connect, get routed incorrectly, or rack up roaming charges you weren't expecting.
The fix is the same one Deutsche Bank itself publishes for customers abroad: dial the full international format, with the +49 country code, instead of the domestic version.
The verified international number
Deutsche Bank's official telephone banking page lists:
| Service | Number | Availability |
|---|---|---|
| Telephone banking (general) | +49 69 910-10000 | 24/7 |
| Postbank telephone banking | +49 228 5500 5500 | For Postbank-branded accounts |
Numbers do get updated occasionally, so it's worth a quick check against Deutsche Bank's official contact page before you rely on it for anything urgent, like a blocked card.
What to have ready before you call
Deutsche Bank verifies your identity before discussing account details. Keep these nearby so you're not asked to call back:
- Your account number or customer ID
- The phone number and address registered on your account, since some verification steps rely on them
- Your debit or credit card number, if the call is card-related
- Details of the specific issue: transaction date, amount, and any reference number
Best time to call
Deutsche Bank's general line runs 24/7, but if your query needs a specialist (foreign transactions, international transfers), you'll get faster service during German business hours, roughly 8am to 8pm CET/CEST.
- UK: Germany is 1 hour ahead, so business hours line up closely with your own.
- US East Coast: Germany is 6 hours ahead, so call in your morning to catch their afternoon.
- UAE/Gulf: Germany is 2 to 3 hours behind, so call in your evening.
The cheaper way to actually make the call
Roaming rates to Germany can run well over £/$1 per minute, and bank calls involve hold time and identity checks that eat minutes fast. With DialVia, you call the real Deutsche Bank number over Wi-Fi from your browser, no SIM, no app, no roaming:
- Open DialVia and sign up (about 30 seconds)
- Select Germany as the destination
- Enter the number: 69 910 10000
- Hit call
Frequently asked questions
What is Deutsche Bank's international phone number? +49 69 910-10000 for general telephone banking, available 24/7. Postbank accounts use +49 228 5500 5500 instead.
Can I call Deutsche Bank for free from abroad? Not directly through your mobile carrier, since roaming rates still apply. Calling the number through a browser-based VoIP service like DialVia keeps the cost to a small per-minute rate instead of roaming charges.
Is Postbank the same as Deutsche Bank? Postbank is now part of Deutsche Bank Group, but it keeps its own telephone banking line: +49 228 5500 5500.
What information does Deutsche Bank ask for on the phone? Typically your account number or customer ID, and details tied to the registered address or card. Have these ready to avoid a callback request.
Need another German bank's number? Check the full guide to calling German banks from abroad, covering Commerzbank, DKB, and N26.
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