How to Call BNP Paribas From Abroad
By the DialVia team ·
Quick answer: Call BNP Paribas customer service from abroad at +33 1 57 08 22 00, open Monday to Friday 8am to 8pm and Saturday 8am to 6pm, Paris time. For a lost or stolen card, call the dedicated opposition line at +33 1 40 14 44 00, available 24/7.
Why the short code on your card doesn't work overseas
BNP Paribas' everyday customer service number in France is 3477, a four-digit short code. Short codes like this are a French-network-only format, they simply don't resolve when dialed from a foreign phone system. BNP Paribas publishes a separate, full-length number specifically for customers calling from outside France, and it's described as "non-surtaxé," meaning it isn't a premium-rate number, though you'll still be billed for an international call to France by your own carrier.
The verified numbers
| Line | Number | Availability |
|---|---|---|
| Customer service, from abroad | +33 1 57 08 22 00 | Mon-Fri 8am-8pm, Sat 8am-6pm (Paris time) |
| Lost or stolen card (opposition) | +33 1 40 14 44 00 | 24/7 |
Source: BNP Paribas' official mabanque.bnpparibas.fr customer service and travel-abroad pages.
What to have ready before you call
- Your account number or card number
- Your full name and date of birth as registered with BNP Paribas
- Details of the specific issue: a card problem, a transaction question, or general account access
Best time to call
Customer service keeps standard French business hours, Paris time (CET/CEST). The card opposition line runs 24/7, so a lost or stolen card isn't limited by time zone.
- UK: France is usually 1 hour ahead, so a direct translation of your local time works for most of the year.
- US East Coast: France is 6 hours ahead, so call in your morning for France's afternoon.
- UAE/Gulf: France is 2 to 3 hours behind, so call in your late morning or early afternoon.
- Australia (Sydney): France is 8 to 10 hours behind, effectively the opposite time of day.
The cheaper way to actually make the call
Both numbers are standard French lines, and calling either from outside France means paying your own carrier's international rate for the whole call. With DialVia, you call the real BNP Paribas number over Wi-Fi from your browser instead:
- Open DialVia and sign up (about 30 seconds)
- Select France as the destination
- Enter the number you need
- Hit call
Frequently asked questions
What's BNP Paribas' number for calling from abroad? +33 1 57 08 22 00 for general customer service, Mon-Fri 8am-8pm and Sat 8am-6pm Paris time. For a lost or stolen card, call +33 1 40 14 44 00, available 24/7.
Why doesn't 3477 work from outside France? It's a short code, a French-network-only call-routing format. BNP Paribas publishes a separate full-length number specifically for calls from abroad.
Is the international number free to call? It's non-premium, meaning BNP Paribas doesn't add a surcharge, but your own carrier will still bill it as a standard international call to France.
What should I have ready before calling? Your account or card number, your full name and date of birth as registered with the bank, and details of the specific issue.
Need another French bank's number? See our guides for Société Générale and Crédit Agricole, or the full guide to calling French banks from abroad.
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